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You may go to the Department of Utilities office and apply in person at least 24 hours prior to the time you want your service to be initiated.
You may apply for service over the telephone at least 24 hours in advance. Call (540) 658-8616 and an application will be mailed to you. From the date the application is mailed to you, you will have ten (10) days to mail the appropriate fee to the Department of Utilities. If payment is not made within ten (10) days, your water and/or sewer service(s) will be terminated.
There is an $94 fee required to obtain water and sewer service. This fee is not a deposit. It covers the following:
$10.00 Administrative fee for water service (non-refundable). $10.00 Administrative fee for sewer service (non-refundable). $37.00 Water advance service fee. $37.00 Sewer advance service fee.
The $37.00 water and sewer advance service fees are considered advance payments on your final bill.
• GO PAPERLESS – CREATE YOUR mySTAFFORD ACCOUNT. Register your Utilities account to enroll in electronic notifications and view billing and payment history. Visit http://staffordcountyva.gov/mystafford.
• Water and sewer bills may be paid by telephoning 1-888-2PAYTAX (1-888-272-9829) Jurisdiction Code 1002. Please note: Payments made will be posted to county records the following business day.
• You may make your payment by bank draft at no cost to you. To obtain a Bank Draft Authorization Form, contact the Utilities Department at 658-8625 or 658-8616 or go to staffordcountyva.gov/departments/Utilities/forms to download the form.
• You may make your payment by mail. (See bill for address).
• You may make your payment at the Treasurer’s Office on the second floor of the Stafford Administration Center. A computer terminal is also available in the Treasurer’s office to make payments. If county offices are closed, you may place your payment in the drop-box located on the wall at the main entrance of the building.
• You may make payments online, 24 hours a day, 7 days a week at: staffordcountyva.gov/treasurer.
Payments must be received in the Treasurer’s Office by 12:00 noon on the due date to be considered paid on time. Please allow for a few days for the delivery if paying by mail.
Bills for water and sewer service are mailed each month and are due and payable when you receive them. They become past due 25 days from the billing date shown on the bill. A late payment, or no payment at all, will result in the following:
• A penalty of ten percent (10%) will be applied to your bill.
• Service will be discontinued if bills are not paid within the 15 days after the bill becomes past due.
• If service is discontinued because the bill was not paid within the time limit, the amount the account is in arrears must be paid plus an additional fee of $30.00 to have service reinstated. An additional $25 fee is charged if water is required to be turned back on after 4:30p.m.
To determine if you have a leak in your water service line, close off the main valve to your house and look at your water meter. If the indicator on the meter is turning, this is an indication that you have a leak in the pipe between your water meter and the main valve (though it could also mean that the main valve is not shutting off the water completely).
If the indicator on your water meter was turning but stopped when you shut the main valve, this indicates that something inside is using water. With the main valve open (and the indicator on the meter turning), turn off the valve to individual fixtures (toilets, sinks, etc.) one at a time. Check the indicator each time you turn off a fixture valve to see if it stops turning. If it does, the last fixture turned off is the culprit!
Toilets can often be the cause of a "mystery" water leak. Open the cover on the tank. If the water level is above the overflow tube, there is a problem. The water level should be approximately 1/2- inch or so below the top of the overflow pipe. Adjust the float level, so that the water is turned off at that level. If the valve controlled by the float is leaking, it may need to be replaced.
Toilet leaks can also be due to a leak at the flapper valve that lets water flow into the toilet bowl. To test for this, put a drop or two of food coloring into the tank (not the bowl). Wait for about 10 minutes and see if the colored water shows up in the bowl. If it does, your flapper valve may need to be replaced.
Periodic high pressure may be caused by a backflow preventer installed at your water meter or inside your building. As the water heater heats the water, the water expands. Since the expanding water can’t flow backwards through the backflow preventer, the water pressure increases. If the water pressure returns to normal shortly after turning on a faucet, this is most likely the cause of your high water pressure. You may need to reduce the temperature somewhat on your hot water heater and/or you may need to have an expansion tank installed. For more information, call your plumber or call us at 658-8695.
Low water pressure can be due to a water leak, a crimped water service line, or may simply be due to your home or building being situated at a high elevation. Customers whose pressure seems low should contact us to determine whether the low pressure is due to a piping problem or simply due to location. If the low pressure is determined to be due to location, you may need to have a water booster pump installed at your own cost.