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My water pressure seems high (low). What should I do?
The plumbing code requires a pressure reducing valve (PRV) if your water pressure is over 80 psi. If your home was built prior to 1991, call us at (540) 658-8695 for information regarding a PRV. The builder should have installed a PRV, if needed, in homes built since 1991. If one was not installed, you will need to have one installed at your cost.

Periodic high pressure may be caused by a backflow preventer installed at your water meter or inside your building. As the water heater heats the water, the water expands. Since the expanding water can’t flow backwards through the backflow preventer, the water pressure increases. If the water pressure returns to normal shortly after turning on a faucet, this is most likely the cause of your high water pressure. You may need to reduce the temperature somewhat on your hot water heater and/or you may need to have an expansion tank installed. For more information, call your plumber or call us at 658-8695.

Low water pressure can be due to a water leak, a crimped water service line, or may simply be due to your home or building being situated at a high elevation. Customers whose pressure seems low should contact us to determine whether the low pressure is due to a piping problem or simply due to location. If the low pressure is determined to be due to location, you may need to have a water booster pump installed at your own cost.

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1. How do I start water and sewer service?
2. How do I close my account?
3. Where can I pay my bill?
4. Why is my water consumption so high?
5. What if I have an emergency after the office is closed?
6. Can I charge my water and sewer bill on my credit card?
7. What do I do if my sewer backs up?
8. Where is my main water valve in case I need to turn my water off?
9. Does my water contain fluoride?
10. My water pressure seems high (low). What should I do?
11. Are adjustments made for water leaks between my meter and my house?
12. Are adjustments made for water leaks due to a toilet leak?
13. Is there any adjustment to my bill for using water for my lawn, filling my pool, washing cars, or other uses where it does not go down the sewer?
14. When is the best time to water my lawn?
15. Can I draw water from a fire hydrant?