Why is my water consumption so high?
You may have a water leak. There are several ways to check for a leak. One way is to check the indicator on your water meter. Make sure you have nothing inside using water when you do this. If the indicator is turning, then water is flowing through the meter. This could indicate a leak in the water service line between the meter and your home or building. Or it could indicate that water is being used inside the home or building.

To determine if you have a leak in your water service line, close off the main valve to your house and look at your water meter. If the indicator on the meter is turning, this is an indication that you have a leak in the pipe between your water meter and the main valve (though it could also mean that the main valve is not shutting off the water completely).

If the indicator on your water meter was turning but stopped when you shut the main valve, this indicates that something inside is using water. With the main valve open (and the indicator on the meter turning), turn off the valve to individual fixtures (toilets, sinks, etc.) one at a time. Check the indicator each time you turn off a fixture valve to see if it stops turning. If it does, the last fixture turned off is the culprit!

Toilets can often be the cause of a "mystery" water leak. Open the cover on the tank. If the water level is above the overflow tube, there is a problem. The water level should be approximately 1/2- inch or so below the top of the overflow pipe. Adjust the float level, so that the water is turned off at that level. If the valve controlled by the float is leaking, it may need to be replaced.

Toilet leaks can also be due to a leak at the flapper valve that lets water flow into the toilet bowl. To test for this, put a drop or two of food coloring into the tank (not the bowl). Wait for about 10 minutes and see if the colored water shows up in the bowl. If it does, your flapper valve may need to be replaced.

Show All Answers

1. How do I start water and sewer service?
2. How do I close my account?
3. Where can I pay my bill?
4. Why is my water consumption so high?
5. What if I have an emergency after the office is closed?
6. Can I charge my water and sewer bill on my credit card?
7. What do I do if my sewer backs up?
8. Where is my main water valve in case I need to turn my water off?
9. Does my water contain fluoride?
10. My water pressure seems high. What should I do?
11. Are adjustments made for water leaks between my meter and my house?
12. Are adjustments made for water leaks due to a toilet leak?
13. Is there any adjustment to my bill for using water for my lawn, filling my pool, washing cars, or other uses where it does not go down the sewer?
14. When is the best time to water my lawn?
15. Can I draw water from a fire hydrant?
16. I am on well and septic and would like to know if I have access to public water and/or sanitary sewer.
17. I am on well and septic and am having issues. Who do I call?