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How do I close my account?
Accounts may be closed by telephone (540) 658-8616 or in person. It is important to provide us with your forwarding address. Your water meter will be read on the date that you have requested your service to be terminated. A final bill will be sent to your new address. If your final bill is less than your advance payment, a refund will be sent to your new address. Please allow approximately three weeks for this to happen.

Utilities

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1. How do I start water and sewer service?
2. How do I close my account?
3. Where can I pay my bill?
4. Why is my water consumption so high?
5. What if I have an emergency after the office is closed?
6. Can I charge my water and sewer bill on my credit card?
7. What do I do if my sewer backs up?
8. Where is my main water valve in case I need to turn my water off?
9. Does my water contain fluoride?
10. My water pressure seems high (low). What should I do?
11. Are adjustments made for water leaks between my meter and my house?
12. Are adjustments made for water leaks due to a toilet leak?
13. Is there any adjustment to my bill for using water for my lawn, filling my pool, washing cars, or other uses where it does not go down the sewer?
14. When is the best time to water my lawn?
15. Can I draw water from a fire hydrant?